Frequently Asked Questions
1. About our bags
- How do I maintain the bag?
Our bags are made of genuine leather. If the bag gets wet from rain, wipe it with a slightly damp cloth and let it dry. Do not place the bag near a heater, as this can damage the color and the leather.
- Are there variations in the color of the leather?
We do our utmost to ensure the color you see on our website is exactly the same as the actual color. However, our bags are made of genuine leather, so slight color variations or grains in the leather may sometimes occur.
- What sizes are there?
The OldSchool Bags come in six sizes. See the Bag Sizes page for a detailed description.
2. Webshop informatie
- How long does it take to receive my bag?
- How do you ship the bags?
We ship everything with PostNL. Next-day delivery in the Netherlands, two days in Belgium. Delivery to all other countries takes three to five days.
- Do you ship internationally?
Yes, we ship our bags worldwide. Shipping is always free.
- Do you have a store?
No, the studio where our bags are made is located in Moergestel, North Brabant. We only have an office in Amsterdam.
3. Payment information
- How can I pay for the bag?
We offer all common payment options: iDeal, credit card, ING HomePay, PayPal, Bancontact, SOFORT, and MisterCash. Bank transfer is also possible. All these options are available on the payment page.
- Is it safe to buy online from OldSchool Bags?
Yes, that’s very secure. We use SSL certificates to secure our website and communications (you can see this by the lock icon next to the URL address in your internet browser). The payment itself is processed by a widely used and officially recognized payment processor, Mollie.
Therefore, your bank details are not known to us and are not stored on our website or server. We only receive a confirmation from Mollie once the payment has been made.
4. Orders and returns
- Not satisfied?
We want you to enjoy your bag for a long time. You’ll only do this if you’re completely satisfied. We recommend inspecting the delivered bag(s) immediately upon receipt. If the bag(s) don’t meet your expectations, please don’t hesitate to let us know. We will always try to resolve any problems or complaints in consultation with you in the best possible way.
- Exchange the bag?
This is always possible (as long as the bag hasn’t been used). Contact us by email or phone. As soon as we receive the returned bag, we’ll send you the new one.
- Returns?
You may return the items within the 14-day return period; otherwise, we will assume the bag has been accepted. We only accept returned items that:
- have been notified to us in advance by email
- are returned in the original, undamaged packaging
- are undamaged and unused
- are sufficiently stamped
After receipt, the money will be refunded within five business days.
Return address:
OldSchool Bags
Valeriusstraat 228
1075 GL Amsterdam
The Netherlands